Privacy Policy
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and contact number.
When you send us a message through our get in touch form, we collect personal information such as your name and email address in order to reply to you.
When you subscribe to our newsletter as part of the process we collect personal information such as name and email address.
Your personal information will be used for the specific reasons stated above only.
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Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate orders of products
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To provide our users with ongoing customer assistance and technical support;
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To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company and to advise of promotions and marketing campaigns. For these purposes we may contact you via email.
If you wish to opt out of receiving such messages please let us know by contacting info@oscarsnaturalpettreats.co.uk
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How do we use cookies and other tracking tools?
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We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
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Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at customerservice@logansnaturaltreats.co.uk
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Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.